You can request the deletion of your NewInstance account and the data associated with it — your profile, your support tickets and chat transcripts, Bug Watch telemetry, Secret Manager entries, and documentation content — as described in our Privacy Policy.

You can permanently delete your account at any time from your account settings:

This action is handled by our SSO identity provider and cannot be undone.

If you can no longer sign in, email privacy@newinstance.cloud from your registered email address with the subject "Data deletion request", and include your workspace name. We verify ownership before acting on any request.

Once your deletion is confirmed, we process it within 30 days. Residual copies held in encrypted backups age out within 90 days — consistent with the retention terms in our Privacy Policy.

If your data lives inside one of our customers' workspaces — for example, because you contacted their support team — that customer is the data controller for it. Please send your deletion request to them directly, and we will assist them as a processor in fulfilling it.

We may retain limited records that we are legally required to keep — for example billing and tax records. These are retained in accordance with our Privacy Policy and deleted when they are no longer required.

Questions about data deletion? Contact us at privacy@newinstance.cloud and we will be happy to help.