Manage tickets, live chat, customer portals, Bug Watch, secrets, documentation, and API keys from one workspace built for software teams.
Free for up to 3 agents · No credit card · SOC 2 Type II
500 right after entering card details. Started around 14:20 UTC.Tools growing teams usually buy separately, connected so context never gets lost in the handoff.
Customer records, tickets, comments, attachments, assignment, templates, SLA and business hours, in one organized support workspace rather than a chat widget bolted on the side.
Real-time error capture with stack traces, environments, and user context, linked straight back to the customers reporting it.
App secrets and env vars with inheritance across apps, version history, and CLI/CI workflows.
Publish guides, product docs, and OpenAPI references from the same platform, branded and on your domain.
Org-scoped API keys, REST, GraphQL, webhooks, SDKs, and email providers, for the systems you already run.
Every conversation becomes a structured ticket with a customer, priority, assignee, and SLA, so nothing slips and engineering always has the thread.
500 right after entering card details. Started ~14:20 UTC. Order IDs attached.PaymentTimeoutError. Shipping a fix, replying to Dana now.Embeddable widget plus native SDKs for Web, iOS, Android, React Native, and Flutter. The AI bot answers from your help content and hands off to a human the moment it should.
Give customers their own space to find answers, submit tickets, and track history, on your domain with your logo, colors, and theme. SEO-friendly and tenant-isolated.
Incoming email becomes a threaded ticket, and replies go back out through your provider. Connect via Gmail or Outlook OAuth, or custom SMTP/IMAP with stored, encrypted credentials.
Bug Watch, Secret Manager, and API keys live next to support, so the team fixing a problem can see who reported it.
#oncallDocs Portal is a first-class product, not a support knowledge base. Hosted, branded, on your domain, with draft / publish / unpublish control.
Creates a charge against a saved payment method. Returns the charge object, or a structured error your client can branch on.
Org-scoped and product-scoped API keys, REST and GraphQL, webhooks, native SDKs, and email providers. Drop the chat SDK into any app in a few lines.
# Install the NewInstance chat SDK
npm install @newinstance/chat
# Pull secrets for local dev
npx newinstance secrets pull --env developmentOrganization-level permissions with product-scoped roles, so support, engineering, and billing each see exactly what they should.
| Role | Tickets | Bug Watch | Secrets | Docs Portal | Billing |
|---|---|---|---|---|---|
| Support agent | read | read | |||
| Support manager | write | ||||
| Developer | read | ||||
| Docs portal manager | |||||
| Org manager |
Switch between products to compare the public plans synced from the billing catalog.
Ticketing, customer portal, email support, routing, SLA, and AI resolution.
Free — 2 agents, 200 tickets.
Per agent — 5,000 tickets + AI resolution.
Per agent — 50,000 tickets, SLA.
Per agent — unlimited tickets, priority SLA.
Connect tickets, chats, errors, docs, and app configuration in one workspace. Free for up to 3 agents. Upgrade when your team grows.